Refund Policy

Refund Policy

Thank you for choosing TRU PERFORMANCE! We strive to provide you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a refund and return policy outlined below:

  1. Returns

1.1 Eligibility: Returns will be accepted within 7 days from the date of product delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

1.2 Return Cost: Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure that the product is safely returned to us. We are not responsible for any lost or damaged return shipments.

  1. Return Process

2.1 Notification: To initiate a return, you must send an email to info@truperformance.co.uk within 14 days of receiving the product. In the email, please provide your order details, including the order number and reason for the return.

2.2 Return Authorisation: Once we receive your return request, we will review it and send you an email with a Return Authorisation Form. This form must be included with your returned product.

2.3 Return Shipping: After receiving the Return Authorisation Form, carefully package the product and ship it to the address provided in the form. Please ensure that the product is securely packaged to prevent any damage during transit.

  1. Refunds

3.1 Refund Processing: Once we receive the returned product and verify its eligibility, we will process the refund. Please allow up to 7-10 working days for the refund to be credited back to your original payment method. We will notify you via email once the refund has been processed.

3.2 Refund Amount: The refund will be issued for the purchase price of the product, excluding any shipping or handling charges. Please note that we do not refund any return shipping costs incurred by the customer.

  1. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above, and then place a new order for the desired product on our website.

  1. Contact Us

If you have any questions or need assistance regarding our refund and return policy, please contact us at info@truperformance.co.uk or through our website contact form.