REFUND POLICY

RETURNS AND CANCELLATIONS

You have 14 days from the date you receive your order to tell us that you wish to cancel it. After notifying us, you have a further 14 days to return the goods.

To exercise your right to cancel, email info@truperformance.co.uk with your name, order number and the email address used to place the order.

Please contact us before sending anything back so we can provide the correct return address and instructions. You do not need our approval to exercise your statutory cancellation rights.

To be eligible for a change-of-mind return, the product must be unused and in the same condition in which it was received. Any applicable hygiene or protective seal must remain intact.

You may inspect the product as you would in a shop. However, we may make a reasonable deduction from your refund if the product's value has been reduced by handling beyond what was necessary to establish its nature, characteristics and condition.

NON-RETURNABLE ITEMS

We cannot accept change-of-mind returns for:

• Goods sealed for health-protection or hygiene reasons where the seal has been broken after delivery
• Food supplements or consumable products where the applicable hygiene seal has been broken
• Perishable products
• Custom-made or personalised products

These exclusions do not apply where an item is faulty, damaged, incorrectly supplied or not as described.

RETURN POSTAGE

You are responsible for the cost of returning an item when you cancel because you have changed your mind.

If an item is faulty, damaged, defective, incorrectly supplied or not as described, we will cover reasonable return costs or provide an appropriate return method.

We recommend retaining your postage receipt and tracking information until your return has been processed. We cannot be responsible for returned items until they are received by us.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your order is damaged, faulty, defective, not as described or you receive the wrong item, contact info@truperformance.co.uk with your order number and, where possible, photographs showing the issue.

We will assess the matter and provide an appropriate remedy, which may include a replacement, repair, refund or another suitable resolution.

Nothing in this policy affects your statutory rights under UK consumer law.

EXCHANGES

We do not currently offer direct exchanges.

If you would like a different product, please return the eligible item in accordance with this policy and place a new order.

REFUNDS

Once we receive your return, we will inspect it and notify you of the outcome.

Where you exercise your statutory right to cancel, we will issue your refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

Refunds will be issued to the original payment method.

Where required by law, your refund will include the cost of our least-expensive standard delivery option. If you selected express, premium or another more expensive delivery service, the additional delivery charge will not be refunded.

Your bank, card issuer or payment provider may require additional time to process the refund after it has been issued.

If you have not received your refund after the processing period stated by your payment provider, contact info@truperformance.co.uk.