Shipping Policy

Thank you for shopping at TRU PERFORMANCE! We strive to provide you with a seamless and reliable shipping experience. Our shipping policy is outlined below:

1.Order Processing Time

1.1 Processing Time: Orders are typically processed within 2-3 business days from the date of purchase. Please note that processing times may be subject to variation during peak seasons or holidays. We make every effort to process and ship orders promptly.

2.Shipping Methods and Carriers

2.1 Domestic Orders (UK): For orders within the United Kingdom, we ship via Royal Mail. This allows for reliable and cost-effective delivery for our customers. Delivery times may vary depending on the destination within the UK.

2.2 International Orders: For overseas orders, we ship via DHL Express. This ensures fast and secure delivery to international destinations. Delivery times may vary depending on the destination country.

3.Shipping Costs

3.1 Calculating Shipping Costs: Shipping costs are calculated based on the destination and the weight of the package. During the checkout process, the shipping cost will be automatically calculated and displayed for your review before finalizing the purchase.

4.Tracking Orders

4.1 Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use the provided tracking number to track the progress of your package through the respective carrier's website.

5.Customs and Import Duties

5.1 International Customs and Duties: For international orders, please note that any customs fees, import duties, or taxes imposed by the destination country are the responsibility of the customer. TRU PERFORMANCE is not responsible for any additional charges incurred during customs clearance.

6.Delivery Timeframes

6.1 Estimated Delivery Time: Delivery times may vary based on the shipping destination and carrier. Estimated delivery timeframes are provided during the checkout process and are based on standard delivery estimates provided by the respective carriers (Royal Mail and DHL Express). Please note that these estimates are not guaranteed and delays may occur due to unforeseen circumstances.

7.Address Accuracy

7.1 Accurate Shipping Address: It is your responsibility to provide an accurate and complete shipping address at the time of purchase. TRU PERFORMANCE is not responsible for any delays or non-delivery resulting from an incorrect or incomplete address provided by the customer.

8.Contact Us

If you have any questions or need assistance regarding our shipping policy, please contact us at info@truperformance.co.uk or through our website contact form.